Hotel front desk internship self-identification

Time: 2020-01-27 Source : model text Recommended visit : Internship self-identification

XX year hotel

This internship at the front desk of the Golden Bay Hotel in Shantou is a valuable practical activity for me to get away from my classmates and the school. It is not only a lot of feelings, but also a lot of benefits.

First of all, from the perspective of professional skills, under the strict teaching and supervision of the master, from the original strangeness to the work responsibilities and content to the gradual recognition, to the familiarity, from reading the "Specifications of front desk service operations" to the actual operationWalking from "behind the scenes" to "before the scenes" is not only an improvement of one's own skills, but also a performance of being responsible to the guests. Among them, all the old employees are always tireless to help me, and thank you heartily. Every customer receivedEvery time I answer a call, it is a new challenge for me. Without rich reception experience and unfamiliarity with the business, I obviously have the disadvantage of low efficiency in practical operations, and it is slightly rigid..

Secondly, what impresses me deeply is Golden Bay's corporate culture. Various types and levels of skills and hotel culture-related knowledge training have shown me that a company in progress is not only an incentive system, but alsoAn opportunity for self-improvement. In addition, Golden Bay's compensation system is also one of the areas I am very interested in. Flexible scores and points, and bonuses, not only bind salary to personal performance and development potential, but also fullyConsidering the hotel's room opening rate and business conditions. There is also a so-called "dilemma culture", that is, the ability to provide knowledge to help customers solve difficult problems.Add surprises and complete impossible missions.

From another perspective, the Golden Bay Hotel has inadequate hardware facilities. It has been open for more than ten years. The rooms have been slightly narrow and the facilities are aging. Although some rooms have been newly renovated, butThese patterns are difficult to change. I believe that only by providing better services to customers can we make up for the defects in hardware facilities. Furthermore, through the internship at the front desk, it is found that employees are highly mobile, especially foreign employees.A common phenomenon in hotels, but this will inevitably cause a loss of talent and a waste of resources, requiring hotels to invest more time and energy to continuously cultivate new employees.

Through this short-term front desk internship at the Golden Bay Hotel, I have a relatively intuitive understanding of the front-end operating process, and also recognize the importance of management practice, and lay a foundation for future theoretical studies. At the same time, during the internship, I also metA lot of colleagues and friends. This internship at the front desk of the Golden Bay Hotel in Shantou is a valuable practical activity for me to get away from my classmates and the school. Not only I feel a lot, but also benefit a lot.

First of all, from the perspective of professional skills, under the strict teaching and supervision of the master, from the original strangeness to the work responsibilities and content to the gradual recognition, to the familiarity, from reading the "Specifications of front desk service operations" to the actual operationWalking from "behind the scenes" to "before the scenes" is not only an improvement of one's own skills, but also a performance of being responsible to the guests. Among them, all the old employees are always tireless to help me, and thank you heartily. Every customer receivedEvery time I answer a call, it is a new challenge for me. Without rich reception experience and unfamiliarity with the business, I obviously have the disadvantage of low efficiency in practical operations, and it is slightly rigid..

Secondly, what impresses me deeply is Golden Bay's corporate culture. Various types and levels of skills and hotel culture-related knowledge training have shown me that a company in progress is not only an incentive system, but alsoAn opportunity for self-improvement. In addition, Golden Bay's compensation system is also one of the areas I am very interested in. Flexible scores and points, and bonuses, not only bind salary to personal performance and development potential, but also fullyConsidering the hotel's room opening rate and business conditions. There is also a so-called "dilemma culture", that is, the ability to provide knowledge to help customers solve difficult problems.Add surprises and complete impossible missions.

From another perspective, the Golden Bay Hotel has inadequate hardware facilities. It has been open for more than ten years. The rooms have been slightly narrow and the facilities are aging. Although some rooms have been newly renovated, butThese patterns are difficult to change. I believe that only by providing better services to customers can we make up for the defects in hardware facilities. Furthermore, through the internship at the front desk, it is found that employees are highly mobile, especially foreign employees.A common phenomenon in hotels, but this will inevitably cause a loss of talent and a waste of resources, requiring hotels to invest more time and energy to continuously cultivate new employees.

Through this short-term internship at the front desk of the Golden Bay Hotel, I have a relatively intuitive understanding of the operation process of the front desk, and also recognize the importance of management practice, and lay a foundation for future theoretical studies. At the same time, during the internship, alsoI have met many colleagues and friends.